Politique de remboursement
1. RETURN & REFUND POLICY
skinSNOW stands behind every product with a 100% satisfaction guarantee. We believe in quality and customer confidence above all else.
Our 30-Day Money Back Guarantee
If you purchase skinSNOW patches and are not completely satisfied with your results after 30 days of regular use, we offer a full refund of your purchase price. No questions asked. No hassle. No conditions. This guarantee demonstrates our absolute confidence in the effectiveness of our botanical microneedle technology.
How to Request a Refund
Step 1: Contact our customer support team at support@skinsnow.com
Step 2: Provide your order number (found in your confirmation email)
Step 3: Include a brief explanation of your reason for return (optional)
Step 4: Provide photos of the product if it arrived damaged
Step 5: Our team will review and process your refund within 5 to 7 business days
Once approved, we will initiate the refund to your original payment method. You will see the credit within 5 to 10 business days depending on your bank or credit card company.
Return Shipping Costs
For refunds within our 30-day guarantee period, the customer is responsible for return shipping costs unless the product arrived damaged or defective. We recommend using USPS Priority Mail or equivalent for tracking purposes. If you wish, you can provide tracking information to expedite the refund process.
Damaged or Defective Products
If your skinSNOW patches arrive damaged, unsealed, or defective, contact us immediately with photos showing the damage. We will not require you to return the damaged product. Instead, we will send a replacement shipment at no cost to you, including return shipping at our expense. Alternatively, we can issue a full refund of your purchase plus reimburse your original shipping costs.
Non-Refundable Items
Our 30-day money back guarantee applies only to unopened, undamaged products. If you have opened the product and used it, you are eligible for a refund within the 30-day period as long as you demonstrate good faith effort to use the product as directed (minimum 7 days of consistent use).
Return Address
Once your refund is approved, we will provide you with a return shipping address. Please ship the product securely and include your order number in the package.
Refund Timeline
Processing time: 5 to 7 business days after we receive your return
Credit to original payment method: 5 to 10 business days from processing
No Restocking Fees
skinSNOW does not charge restocking fees, processing fees, or any hidden charges. Your refund is the full amount paid for the product only. Original shipping costs are non-refundable unless the product arrived damaged.